Big Database

With all this information we can find areas for improvement, such as offering training to teams, understanding the factors that influence waiting time and how we can reduce it.

3 – Multichannel communication
Your company may use Instagram, Facebook, LinkedIn, however it is necessary to provide ...

Having direct contact with the customer is essential to understanding their experience and making the service increasingly personalized and of quality, so check out how to measure the effectiveness of the service .


Improvements in conversation quality: you can see which areas your team needs to ...

Two-step verification is a barrier that exists on other social networks and must be activated on Telegram as well.

Secret chat is another feature available on Telegram, and to activate it the padlock icon must be next to the person's name or number; this way, encryption will be activated and the ...

As we said at the beginning of the article, he was president of Google China, is a master of innovation, has worked at Apple and Microsoft and has developed a book that goes from basic to advanced in AI.

In this sense, Lee explains the changes that have arisen from artificial intelligence, how ...

This version of the application is a solution for businesses looking for more professional service compared to the standard Business version.

Therefore, we can say that the WhatsApp API is recommended for companies that have a high volume of service and have more than 4 agents on their team.

The ...

Improved Infrastructure and Technology : Investing in modern customer service technologies such as CRMs and chatbot systems, like those offered by Digisac, can automate repetitive tasks and streamline workflow.
Process Adjustments : Simplifying processes by implementing clear escalation paths and ...

The social organization and Digisac client, SAS Brasil , known for its work in democratizing access to health care throughout Brazil, launched the Rio Grande do Sul Mission . The project began shortly after the natural disaster began in the region.

The initiative aims to assist with the demands of ...

In a significant move for the technology and communications market, Apple has announced that iOS 18, currently in beta, will include support for RCS (Rich Communication Services) messaging.

The news has been met with enthusiasm by users and industry experts alike, who expect substantial ...

WhatsApp has announced a new beta update for iOS users, introducing AI Studio, an innovative tool that includes a range of additional chatbots.

The new feature, initially identified by the WABetaInfo website, is part of version 24.15.10.72 of the application, available on TestFlight, and promises ...

Creating an online store that not only attracts visitors but also converts them into customers is critical to e-commerce success.

An online store optimized for sales combines intuitive design, persuasive content, effective features and digital marketing strategies.

In this guide, we'll explore ...