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Why the dialogue disappeared - possible reasons
Sometimes Telegram experiences glitches that prevent chats from functioning properly. This causes inconvenience to users, but almost all problems can be fixed. If a chat has been deleted, in most cases it can be restored without any problems. It rarely happens that all information is lost forever. So, let's look at the most common reasons.
Telegram server crash
Telegram is a common software development, and its servers may crash, lose line, or suddenly delete data. If you find that an important chat has disappeared, reinstall the application. This will help you re-download the data from the last saved backup. It is also recommended to restore the correspondence from the phone archives. To do this, connect the device to the PC, go to the explorer and find the Telegram folder. In it, find the folder with the desired date and restore the chat that was lost.
This only helps if the problem is in the application. If moderators delete information from the servers, the dialogue cannot be restored.
Problems with the phone
Some smartphones have firmware issues. This is reflected in the russian number lookup operation of Telegram - data is deleted automatically, it cannot be restored. So far, only some Xiaomi models have been noticed, but phones from other companies may have similar problems. The solution may be to reflash the smartphone with the removal of errors, reinstall the messenger, and perform a deep scan for viruses and malware.
Block from group chat administrators
If a group or public dialogue has disappeared, you may have been blocked by moderators. The block also manifests itself in the fact that you cannot write a message, and you cannot see participants or messages.
Self-destructing messages
If one of the participants in the correspondence has enabled the "Message self-destruction" option, the Telegram chat will be cleared after a specified period. The countdown starts after the interlocutor has read the last message. After enabling this option, the correspondence cannot be restored; it is erased from the server. You can disable self-destruction in the correspondence settings:
— Open Telegram.
— Select the desired chat.
— Click on the three dots.
— Select "Clear history".
— Cancel auto-deletion (move the slider to the "No" option).
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If the auto-destruction was enabled by the interlocutor, it will not be possible to disable deletion.
Move to archive
When using Telegram, you can send a chat to the archive with a random move. In this case, it disappears from the general list, but is not deleted forever. The archive is located in the top line of the messenger. It is easy to get a chat from there:
— Launch Telegram.
— Open "Archive".
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— Find the chat that disappeared.
- Swipe on it.
Done, the dialogue has not disappeared, it is again on the main Telegram.
If a chat was deleted accidentally, Telegram gives you 5 seconds to cancel the action. To do this, click "Cancel" at the bottom of the screen.