Understands what he offers

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The job of a salesperson, cashier, consultant, administrator, and any other employee is to help the client. To do this, it is not enough to just politely say hello and punch in a receipt. It is important to have a good understanding of the product range and know how the items on the price list differ from each other. It is great if the employees themselves have used these products and understand what to offer and in what situation.

This happens when there are a lot of products in the assortment, and the sellers cannot understand the features of each one.
To avoid problems, train employees in their profile and periodically canada telegram mobile phone number list test their knowledge. For example, you can do a test on the range and functions of different product positions. And to test employees' knowledge in practice, listen to recordings of calls with clients or hire mystery shoppers.

If you notice that an employee is inattentive to customers or tries to get rid of them as quickly as possible, discuss with him why this is happening. Maybe he is too busy and does not have time to devote time to all visitors or has not been on vacation for a long time, so he is constantly tired and works at half strength.

It is important that people feel comfortable working for you. If an employee is not irritated by the working conditions and is satisfied with the pay, he will be more attentive to customers.