Improve your service

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Here's what you should do to avoid disappointing your guests:

Train your staff. Employees who interact with customers shape their impression of your company. Make sure that cashiers, consultants, and waiters are polite and friendly.

Maintain hygiene and order. Employees must maintain cleanliness in the sales area, in the kitchen or behind the bar, in the toilets. Garbage and dirt scare away visitors and leave a bad impression on them.

Track customer reviews. This way, a business can find out where things are falling short and fix the mistakes. It is convenient to collect reviews in Yandex services. Create a company profile in Yandex Business and register in Maps. In your personal account, you can see what ratings visitors give, what they write, and what your rating is compared to competitors.

It's important not just to read reviews, but to act on them. If guests complain about bad Wi-Fi, change the router. If customers often have to wait in line, put soft sofas in the waiting area. Here's how to work new zealand telegram mobile phone number list with reviews to your business's benefit.

Conduct surveys. Ask clients to rate their visit to you. Let waiters ask guests if they liked everything. Hairdressers or manicurists can unobtrusively ask during the procedure what they like or don’t like about the salon.

Send mystery shoppers. Visitors don't always want to talk about the shortcomings of the service. Therefore, it is worthwhile to involve mystery shoppers from time to time. They will find out how employees communicate with guests, whether they know the assortment, whether they can help with non-standard requests. For example, to give a charger or to order a product that is currently out of stock. Where to find mystery shoppers, was told in this article .

Remind yourself
Tell your customers about new products or holiday discounts, send personal offers or invite them to open days. This can be done using SMS, messengers or email newsletters.

SMS. It is convenient to offer discounts or personal promo codes in short messages. For example: “Until the end of May, the promo code “VESNA” gives a 10% discount on any coffee. Come try it.”

Messengers. Everything is like in SMS, but there is no character limit and you can add pictures.