The list of examples is long and even though I have been annoyed more often recently, my main aim is not to complain, but to show why the customer service nightmare can be avoided in many places. I am convinced that service quality could be significantly improved with automation in the right places - this applies to large companies, the pioneers of the service desert, as well as to SMEs and startups.
Why automation in customer service at all?
By automation in customer service, I mean the complete handling of individual questions or concerns from the customer without an employee of the provider having to intervene or look over them.
This automation is of course costa rica telegram screening primarily "convenient" for the provider, because it saves them the trouble of processing the request. This makes their business much more scalable, because the new processor, the server, doesn't really care whether they change the account details of a record 10 or 10,000 times a day. But a high degree of automation in support also offers advantages for the customer. For example, I would much rather change my data in an easy-to-understand online portal if I can get my concern "out of the way" than wait 10 minutes for a hotline or days for a response by email. Nobody really wants this kind of personal contact.
If the basic support tasks are fully automated, then this is usually positive for the customer and the provider.
I would like to use two simple, everyday examples to demonstrate where and why automation in customer service can lead to more satisfied customers.