This shipping notification from Away perfectly balances between providing the necessary details, explaining the reason for the delay, and showing customers that the Away team cares about their delayed order, alleviating their anxiety.
3. Cancellation confirmation
Sometimes, your customers may make mistakes when placing an order. It’s possible that they’ll cancel the order only to replace it with another one.
However, it may also be that they cancel their order because they changed their mind about the product, or even because they’d rather go with a competitor’s product. In ivory coast telegram screening any case, cancellation notification emails go out to the customer to confirm that their order has been canceled.
However, even though it may not be the best outcome from your perspective, you can still use this opportunity to recommend your other products that could pique the customer’s interest:
People tend to trust reviews from real customers more than promotional content.
Incentivizing feedback will help you capitalize on satisfied customers and let other shoppers voice any concerns they might have about their previous orders.
In the following example, Hollister cuts straight to the chase without distracting their customers with too much text.