A prerequisite for a functioning ecosystem is availability on mobile devices

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While RISE develops, operates and further develops the ePA, adesso offers all integration and consulting services related to app design. The starting point for this is the current PKV app, the future direction of the app and the legal framework for the integration of the ePA app.


The world of "health" has become significantly more important for people in recent years. This gives health insurers the opportunity to position themselves as preventative healthcare providers in order to attract new policyholders and to provide preventative support to existing customers before illnesses arise. However, the key to creating a "health" ecosystem is always a change of perspective, in which all services offered are viewed from the customer's point of view.

Their use now exceeds the use of stationary devices and this trend is singapore consumer email list therefore clear. A mobile application must therefore be expanded to become an ecosystem. The services offered by private health insurers in their apps are currently largely limited to the submission of service receipts and tariff views. Other services are primarily only available via the PKV web portals.

With the experts from our subsidiary adesso mobile solutions, we support precisely this trend and have a wide range of examples of the functionality and design of apps on offer. A survey of insured persons on the private health insurance app of the future has shown the necessary service offerings. These are not extreme wishes, but a solid basis that is already expected today, plus individual additions for one's own well-being.

Conclusion
The challenges in the healthcare market are enormous. The task of a private health insurance company is now to define the desired positioning and to identify and prioritize the important topics for this.

adesso has positioned itself accordingly and will support private health insurers in this process. The health ecosystem is growing together. Insured people are increasingly concerned with their health and the support services available. It is time for private health insurers to promote and ideally also manage this in their interests. Our experts are available to help you with this. Please feel free to contact us.

You can find more exciting topics from the adesso world in our previously published blog posts .


Sabine Fischer is head of the Competence Center HealthServices in the Line of Business Insurance. The focus of the CC is on digital health offerings for health and life insurance. She has many years of experience in software development and designs software from the end user's perspective.

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A functioning ecosystem truly relies on seamless accessibility across various platforms, especially mobile devices. With the growing demand for convenience, it's essential that services, like those in healthcare, are easily accessible via smartphones. For instance, when considering health insurance app development, it's clear that mobile accessibility is key to meeting users' needs. By focusing on mobile-first designs, companies can ensure their services are always within reach, enhancing overall user experience and satisfaction.