It is also possible to conduct surveys of customers accumulated in the crm. By conducting a survey, you can find out the level of satisfaction with your products and services, as well as the issues that your customers are experiencing. When conducting a survey, we recommend choosing a tool that allows you to easily create a survey on the web , such as google forms. Not only is it easy to tally the results after the survey has been completed, but it can also be centrally managed in the cloud, allowing anyone in the company to view and analyze the survey results.
When creating a survey, it is recommended to consider the following points
-clarify the purpose of the survey
-keep the questions simple
-don't ask too many questions
-don't ask too many questions
-anonymous responses
When creating a survey, allowing anonymous responses makes it easier for customers to respond honestly about your products and services. For this reason, it is a good idea to set the name and e-mail address as optional input.
Related articles>> what is customer satisfaction (cs)? Why you should improve it and six specific examples
Recommended crm tools
Marketing team discussing strategy with data
Upward(upward corporation)
We provide and develop upward, a sales digital transformationtool that helps maximize the value of crm and sfa for outside and door-to-door sales.
Upward solution diagram
By utilizing "Upward," customer data such russia phone number lookup as customer profile information, business meeting history, activity reports, and business card information can be semi-automatically stored in crm with a single smartphone. When the person in charge in the field creates a daily sales report or activity report, not only is a report format automatically created on "Upward," but the report can also be easily created in his/her spare time by voice input.
The customer data entered daily is visualized on a map, and the color and size of the markers help the user to intuitively know which customer to visit next. Upward" is a sales tool that has been carefully designed for ease of use by visiting salespeople and outside salespeople. Digital transformation
For more detailed information, please download the service document from the following url.
Click here to download the brochure.
Microsoft dynamics
Microsoft dynamics 365 is an ai-powered sales support (crm/sfa) tool provided by microsoft. and sales efficiency, such as case management, customer management, competition management, and competitive analysis. It also has an ai assistant function and the ability to retrieve relevant information from office products such as excel and microsoft teams. It is an easy-to-use sales support system for companies that use a wide range of office-related products in their daily business.
Click here for the official microsoft dynamics 365 website.
Sales cloud (salesforce)
Sales cloud is a cloud-based sales support system (crm/sfa) provided by salesforce, the world's leading crm company. Sales cloud is highly customizable and has been adopted by a wide range of companies, from small and medium-sized businesses to large corporations. Sales cloud is highly customizable and has been adopted by small, medium, and large companies alike. It also supports mobile app, making it easy for outside and in-home salespeople to enter customer information in the field.
Click here for the official sales cloud website .