Problem Discovery Skills

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Problem discovery skills are the skills to find out what the real problems are that the customer is facing based on the information obtained through the interview. For example, let's say the customer's company has a problem of "not receiving applications from the desired talent, and recruitment is not progressing as expected." In this case, first understand the current situation and consider the factors that could be the cause. When searching for the cause, you may find issues such as "the cause is the selection of recruitment media, and the posting destination is not appropriate" and "the recruitment page on the site does not sufficiently appeal to the company's appeal."
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Other causes may be found such as "not understanding the russian call number for whatsapp market value of the desired talent and not being able to present appropriate employment conditions." It is difficult to come up with a solution for a "vague" problem such as "not being able to recruit the desired talent," but if you can identify the bottleneck that is causing it, you will be able to prepare appropriate countermeasures and measures.




However, not all customers are aware of the essence of their company's problems. Even if they are aware of them, they may not be able to verbalize them well. Therefore, it is important to dig deeper into the customer's vague problems and support verbalization. By doing so, you can break it down to a level where you can think of specific points and proposals that should be considered within your company, as well as things that are highly necessary for the other company to consider. This skill is the "ability to discover problems" that successful salespeople have in common.