Zammad is an open source open source software. This means that you can download it for free from the official site1 or GitHub2 and install it on your server. You can also change the Zammad code to suit your needs or add new features. You can also use ready-made plugins or integrations with other services to expand the capabilities of Zammad.
Zammad has a number of advantages over other helpdesk:
Simplicity and convenience. Zammad has an intuitive and modern interface that adapts to any device. You can easily customize Zammad to suit your needs and tastes, for whatsapp number list example, choose a theme, language, currency, etc. You can also use keyboard shortcuts, mouse gestures, voice commands and other functions to speed up work with tickets.
Flexibility and scalability. Zammad supports working with an unlimited number of clients, agents, tickets and channels. You can distribute the load between different servers or clouds. You can also connect Zammad to different databases, for example, PostgreSQL, MySQL, MariaDB, etc.
Safety and reliability. Zammad uses SSL/TLS encryption to protect data transfer between server and client. You can also configure access rights for different user roles, for example, administrators, agents, clients, etc. You can also make backups and restore data in case of failure or loss.
Openness and support. Zammad is an open source open source software that is constantly being developed and improved by the community of developers and users. You are free to use, modify and distribute Zammad under the GNU AGPL v3 license. You can also get help and advice from other Zammad users on the forum or contact professional support for a fee.
Zammad also has some disadvantages:
Complexity and exactingness. Zammad is a rather complex system that requires certain knowledge and skills for installation, configuration and maintenance. You must have access to a Linux or Docker server, be able to work with the command line, Nginx or Apache web server, PostgreSQL or MySQL database, etc. You should also keep an eye on Zammad updates and install them on time.