Artificial Intelligence and Cloud to Revolutionize PA: a ServiceNow Research

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Public administrations today are faced with an increasingly pressing need: to offer citizens fast, efficient and intuitive digital services, in line with the experiences provided by the most common smartphone apps. However, digital transformation encounters significant obstacles, telegram data such as organizational silos, complex regulations and economic constraints. According to the research “The state of AI-powered transformation in government” conducted by ServiceNow , 67% of public sector organizations believe they have made progress in aligning their digital strategies with government objectives, while 62% are focusing on improving the citizen experience. “To raise the bar of digital transformation, new approaches are needed, including interconnected IT systems, cloud innovations and generative AI, to accelerate time-to-value and revolutionize service delivery ,” says Amedeo Muro , Sales Director ServiceNow Italy.

Security and Compliance: The Key Role of AI
Risk management, which includes both cybersecurity and regulatory compliance, is a crucial aspect for public administrations. The research shows that 88% of government leaders consider the alignment between digital strategy and public objectives essential to ensure effective service to citizens. “AI will not only help public administration leaders improve efficiency, but will also be essential for risk management thanks to tools such as automatic fraud detection ,” Muro emphasizes.