The system can send SMS with confirmation

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For example, a client can find out the balance of his account or the status of an application by simply calling the IVR system. Receiving and sending SMS is an additional function that expands the possibilities of interaction with clients. of transactions, reminders or advertising messages, as well as receive SMS requests from users. Main areas of application of the technology Contact centers are one of the key areas. Thanks to IVR, they can effectively distribute incoming calls, directing them to the right specialists, and provide customers with information without the participation of an operator.

The speech recognition and speech whatsapp number australia synthesis system allows you to quickly receive answers, which reduces the workload of operators and increases satisfaction. Self-service services also actively use IVR to automate routine tasks. For example, customers can use it to check their account balance, pay for services, or get information about the status of an order. Integration with external databases provides up-to-date information in real time. In the sales area, IVR helps automate the processing of orders and consultations. Customers can leave requests for the purchase of goods or services, receive information about current promotions and discounts, and sign up for consultations.



Receiving and sending SMS via IVR allows companies to promptly inform customers about the status of their orders or upcoming events. Surveys and feedback collection are also an area of ​​application for IVR. Companies can conduct automated telephone surveys, collecting valuable information about customer opinions and preferences. Call recording and reporting allows you to analyze the data received and make informed decisions to improve the quality of service. Benefits of interactive voice menu One of the main advantages of the interactive voice menu is the increased efficiency of customer service.