The task of a manager is not to avoid

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This is a normal phenomenon when different people with different experiences and perceptions of reality collide at work. It is important to understand that conflicts are not always bad. Sometimes they become a source of innovation, improvement. Conflicts in a team often arise due to: differences in goals, priorities; insufficient clarity in the distribution of roles and responsibilities; errors in communication, when the message of one is interpreted incorrectly by another; personal disagreements, emotional stress. conflicts, but to learn to manage them so that the result benefits all parties.

For this, there is a resolution algorithm that philippinen vorwahl whatsapp systematizes the approach and minimizes negative consequences. Preliminary stages of conflict resolution Before you begin the actual resolution, you need to take some preparatory steps. These steps will help you to understand the essence of the problem more deeply and choose the right strategy for solving it. Analysis of a conflict situation The first step in the resolution algorithm is to analyze the situation. At this stage, it is important to collect as much information as possible about the essence of the problem, its causes and consequences for all participants.



It is necessary to determine what interests drive each party, what their current positions are. The analysis will help to identify both obvious and hidden motives of the participants, which will subsequently allow you to build an effective strategy for getting out of the conflict situation. Communication with the first party After the analysis, a conversation should be held with one of the parties. Most often, the first party is an employee of the company, but sometimes it is advisable to start with the client. During the conversation, it is important to find out the interlocutor's point of view, his concerns and preferred ways to resolve the situation.