Features that help with customer service via Telegram
Posted: Sun Dec 22, 2024 6:45 am
Two-step verification is a barrier that exists on other social networks and must be activated on Telegram as well.
Secret chat is another feature available on Telegram, and to activate it the padlock icon must be next to the person's name or number; this way, encryption will be activated and the conversation protected.
In other words, only the sender and the receiver will have access to the information.
Edit messages
You have 48 hours to edit a message that has already been sent, and unlike how to write philippine phone number WhatsApp where the message appears as “edited” on Telegram, this does not happen; that is, members do not receive a notification after you make this adjustment.
Delete messages discreetly
On WhatsApp, whenever we delete a message, the user receives a notification that this action was performed, but this does not happen on Telegram.
You can delete as many as you want and the customer will not receive the famous notification “this message has been deleted”.
By putting these tips into practice and connecting Telegram to Digisac, you can offer quality service, have reports on the main topic of conversations, provide 24-hour support and thus increase customer loyalty.
Building customer loyalty is not a simple task, but it brings great results for companies.
This happens because when someone likes your company and always buys from you, they will naturally recommend you to more people who are looking for something similar.
Besides, the longer a customer consumes your product or service, the higher your average ticket will be.
If you want to know how to retain customers and still attract new consumers throughout 2024, keep reading.
Our golden tip is that you carry out a free trial through Digisac and serve your customers in a single location.
With our help, you will be able to identify which points are preventing your customers from becoming loyal.
Secret chat is another feature available on Telegram, and to activate it the padlock icon must be next to the person's name or number; this way, encryption will be activated and the conversation protected.
In other words, only the sender and the receiver will have access to the information.
Edit messages
You have 48 hours to edit a message that has already been sent, and unlike how to write philippine phone number WhatsApp where the message appears as “edited” on Telegram, this does not happen; that is, members do not receive a notification after you make this adjustment.
Delete messages discreetly
On WhatsApp, whenever we delete a message, the user receives a notification that this action was performed, but this does not happen on Telegram.
You can delete as many as you want and the customer will not receive the famous notification “this message has been deleted”.
By putting these tips into practice and connecting Telegram to Digisac, you can offer quality service, have reports on the main topic of conversations, provide 24-hour support and thus increase customer loyalty.
Building customer loyalty is not a simple task, but it brings great results for companies.
This happens because when someone likes your company and always buys from you, they will naturally recommend you to more people who are looking for something similar.
Besides, the longer a customer consumes your product or service, the higher your average ticket will be.
If you want to know how to retain customers and still attract new consumers throughout 2024, keep reading.
Our golden tip is that you carry out a free trial through Digisac and serve your customers in a single location.
With our help, you will be able to identify which points are preventing your customers from becoming loyal.