3 – Multichannel communication
Your company may use Instagram, Facebook, LinkedIn, however it is necessary to provide adequate support for all of them.
The customer choosing which channel they want to speak to your team through is philippines cp number excellent, but if possible, use digital PABX tools to improve call quality and increase efficiency since we can handle different calls at the same time.
If you are looking for a quality PABX, speak to our team via WhatsApp (14) 3281 – 1338 and test Digisac for free.
4 – Offer customized solutions
The more data you have about your customers, the easier it will be to recommend complementary products and services to what was purchased or contracted.
Personalization increases satisfaction, strengthens the brand and at the same time we can collect more information about users, we also reduce complaints and returns.
5 – Collect customer feedback
Conduct a satisfaction survey using the Net Promoter Score methodology; from this we can identify promoters and detractors of your company.
Net Promoter Score: discover the benefits of the methodology for your company.
To do this, simply ask the following question:
How likely are you to recommend the company to friends and family?
Scores between 9 and 10 are promoters.
Between 7 and 8 are neutral.
Ratings from 0 to 6 are detractors.
Try to understand why the rating is below 6 and try to solve the problem. These people usually impact your reputation.
In addition to these tips, focus your attention on automating processes through the use of chatbots and try to track all interactions that customers have had with your company.