Track only managers' productivity?
Get detailed analytics on employee productivity?
Control insider risks to prevent leakage philippines whatsapp of company secret data?
If managers only care about employee productivity, the easiest way is to use task manager functionality. Task trackers can be used as standalone programs or as part of a CRM system. It is important to understand that CRM data does not provide accurate information about staff availability. Its purpose is comfortable work on tasks, not control over specialists.
Time trackers are gaining popularity in monitoring remote customer service specialists. They are designed to track their busy time, analyze productivity, and mark visited sites. Advanced time trackers highlight effective/ineffective processes, collect evidence of employee inactivity. Using these tools, the employer can monitor discipline. For example, he will receive a report like this: specialist N watched YouTube for 2 hours, one spent on VKontakte, and worked productively in 1C, Word, and also held telephone negotiations for 4 hours. Such reports can be made not only for individual employees, but also to evaluate the productivity of the company's departments.
Control of employees of a remote department
In addition to time trackers, DLP systems are now in great demand. They also provide a range of analytical data, assessing the productivity of a specialist, department or company. Efficiency testing is a small part of the functionality of DLP systems. Their key goal is to protect the company from information leaks. The software analyzes all available communication channels, records the work of each employee at the computer, work with important documentation and its forwarding, and other security parameters. In case of suspicious incidents, the security specialist receives an alert. Thanks to DLP systems, leaks of confidential information, document forgery, kickback schemes and other difficult situations for the company are prevented.
Advanced DLP systems, in addition to IT security and discipline control, include elements of behavioral analytics and human reaction prediction. These tools are useful for managing a company's personnel. It works as follows: the program creates a portrait of a person, starting with their strengths and weaknesses and ending with their emotional state.
Thus, remote work with clients is not synonymous with a complete lack of control on the part of the employer. Modern software can provide analytical information on the productivity of each employee and ensures business information security.
The main thing for employers is to use the opportunities that modern software provides. For example, it is possible to set up time trackers so that the number of hours of productive work of a specialist will be transferred to accounting programs that calculate salaries (payroll). Of course, this is a convenient solution. The method is acceptable when determining the income of technical support or call center employees. Not every professional activity can be assessed according to clear employment criteria. But at the same time, an employee can demonstrate, for example, high sales figures. That is, time tracker data does not always reflect an objective picture of the productivity of a remote customer service specialist.