Sales tip: Keep customers actively informed about the sale
Posted: Thu Jan 30, 2025 5:59 am
Nobody likes to wait! Nothing gives such a positive and professional impression as a prompt response and processing. This is not possible in all cases, because some things simply take time. However, writing a simple email response always takes the same amount of time, whether you write it straight away or in three days. It doesn't have to be the complete solution straight away. Often a short response with initial information (which you don't have to research), a few sentences about how to proceed and thus a signal that you are taking care of the matter is enough.
For example, make concrete agreements with your counterpart about when you will get back to them and with what information. The first response should be "simple" and brazil telegram screening should be able to be given without extensive background research. If you make a clear agreement, this will also bring your conversation to a clear conclusion - you and your counterpart know what was agreed and what to expect now, and that gives both of you security.
As a customer, having to ask several times to find out the current status is extremely annoying. People are actually quite patient if you keep them up to date. Proactively informing people sends a signal that they can put the issue out of their minds as a customer and rely on the provider. The customer is relaxed with the thought: "I don't have to worry about it, because if something changes, I'll know about it."
As a salesperson, you can do this with simple reminders in your calendar, or better yet, in your CRM system . Do you think that's a given? No, unfortunately not. There are large, well-known companies that show every day how sales should n't be done. So do it better by managing your contacts, notes and tasks in a CRM. With a streamlined and easy-to-understand CRM system, no sticky notes get lost and customers are reminded automatically because the system reminds you.
For example, make concrete agreements with your counterpart about when you will get back to them and with what information. The first response should be "simple" and brazil telegram screening should be able to be given without extensive background research. If you make a clear agreement, this will also bring your conversation to a clear conclusion - you and your counterpart know what was agreed and what to expect now, and that gives both of you security.
As a customer, having to ask several times to find out the current status is extremely annoying. People are actually quite patient if you keep them up to date. Proactively informing people sends a signal that they can put the issue out of their minds as a customer and rely on the provider. The customer is relaxed with the thought: "I don't have to worry about it, because if something changes, I'll know about it."
As a salesperson, you can do this with simple reminders in your calendar, or better yet, in your CRM system . Do you think that's a given? No, unfortunately not. There are large, well-known companies that show every day how sales should n't be done. So do it better by managing your contacts, notes and tasks in a CRM. With a streamlined and easy-to-understand CRM system, no sticky notes get lost and customers are reminded automatically because the system reminds you.