The Completion Of Online Purchases Made
Posted: Sun Dec 22, 2024 10:07 am
Search We Talk About Bpo Outsourcing Practical Cases Customer Care Customer Experience Lead Generation Market Research Tags Customer Serviceback Officedata basesco nfirmation Attendance Eventscurio sitieseco mmercesurveys And Researchi nbou ndmultil ingualoutb oundoutsourcin telemarke stomer Se rvice. E-co mmerce Practical Cases, Customer Care Customer Service Project Details Client: World Leading Company In Ecommerce, Internet Sales. Objective: Sac. Support In On The Client's Ecommerce Platform.
Project Description Our Client Is A Leading taiwan mobile phone number example E-commerce Company With A Presence In More Than Latin American Countries With Whom We Have Been Working For More Than A Year Providing Customer Service To Their Clients, Both From Argentina And Mexico, Who Have Acquired A Online Product From The Platform And Have Problems Completing The Purchase. To Carry It Out, We Assign Teams That Work Hourly, Seven Days A Week, Answering More Than One Call, With Enough Flexibility To Expand The Service At Any Time, If Requested By The Client Or When Presented. A Peak In Demand.
Customer Service Supported By The Ecommerce Crm. We Provide This Service By Accessing Our Client's Server And Crm, Which Allows Us To Have Their Data Available When Calls Come In, To Be Able To Offer An Immediate Solution, And Transmitting A Image Of Closeness And Efficiency. In This Way, We Can Immediately Verify Relevant Information Such As The Name, Purchase, Date, Amount, Installments, Credit Card Ownership And Reason Why The Purchase Could Not Be Completed, And We Also Transfer The Call Directly To The Shipping Company. Credit Card So You Can Pay For The Relevant Authorization.
Project Description Our Client Is A Leading taiwan mobile phone number example E-commerce Company With A Presence In More Than Latin American Countries With Whom We Have Been Working For More Than A Year Providing Customer Service To Their Clients, Both From Argentina And Mexico, Who Have Acquired A Online Product From The Platform And Have Problems Completing The Purchase. To Carry It Out, We Assign Teams That Work Hourly, Seven Days A Week, Answering More Than One Call, With Enough Flexibility To Expand The Service At Any Time, If Requested By The Client Or When Presented. A Peak In Demand.
Customer Service Supported By The Ecommerce Crm. We Provide This Service By Accessing Our Client's Server And Crm, Which Allows Us To Have Their Data Available When Calls Come In, To Be Able To Offer An Immediate Solution, And Transmitting A Image Of Closeness And Efficiency. In This Way, We Can Immediately Verify Relevant Information Such As The Name, Purchase, Date, Amount, Installments, Credit Card Ownership And Reason Why The Purchase Could Not Be Completed, And We Also Transfer The Call Directly To The Shipping Company. Credit Card So You Can Pay For The Relevant Authorization.