Policy for shipping and fulfillment during Black Friday-Cyber Monday
Posted: Thu Feb 06, 2025 6:28 am
Ecommerce sales depend on clear policies around shipping, returns, lost packages, and more. When customers don’t know your policies, they’ll either write to your support team (if you’re lucky) or abandon their cart completely (more likely).
You don’t want your agents spending greece telegram screening all day answering repetitive questions like, “What’s your shipping policy?” And you definitely don’t want customers leaving your store to shop at Amazon after being unable to find your typical shipping times.
In the first case, you’re losing time that could be spent on revenue-driving tickets. In the second, you’re losing sales directly because of a lack of clear customer self-service options. That’s the problem this section helps you solve.
“Make sure all of your policies are up-to-date before Black Friday-Cyber Monday, and communicate them to both agents (through your SLA) and customers (on key pages of your website),” Gorgias Director of Support Bri Christiano said. “This will reduce the number of tickets you have to field and ensure customers have the information they need to make a confident purchase decision.”
You don’t want your agents spending greece telegram screening all day answering repetitive questions like, “What’s your shipping policy?” And you definitely don’t want customers leaving your store to shop at Amazon after being unable to find your typical shipping times.
In the first case, you’re losing time that could be spent on revenue-driving tickets. In the second, you’re losing sales directly because of a lack of clear customer self-service options. That’s the problem this section helps you solve.
“Make sure all of your policies are up-to-date before Black Friday-Cyber Monday, and communicate them to both agents (through your SLA) and customers (on key pages of your website),” Gorgias Director of Support Bri Christiano said. “This will reduce the number of tickets you have to field and ensure customers have the information they need to make a confident purchase decision.”