What kind of work do you do? What does your workday look like? What goes well and what is difficult?
Do you work in a team? What is your role in it? Do you work with colleagues from other departments?
How and where do you find the information you need for your work? Which (digital or analogue) information sources do you use?
What (other) tools and applications do you use? How do these different tools and information sources relate to each other?
What role does the current intranet play in your daily work? How often do you use it? Is the intranet necessary for your work?
How do you work together with colleagues? How do you share information and knowledge with each other? How do you ask questions to others? Do you mainly work together within your team or department, or also with colleagues outside of it?
By asking these kinds of questions, you will learn to understand how work is done now (and where any 'leaks' are). With the intranet or digital work environment, you can close those leaks, step by step.
You can quantify the answers to these questions in a survey by having employees prioritize which actions, content and functionality they find important on your intranet or digital work environment. This perspective of your colleagues on the intranet is sometimes (and sometimes only partly) at odds with your organizational vision. It is therefore crucial input for the purpose and success of your intranet, which you already read about above.
5. Value of intranet
Every organization can say pretty well what its intranet costs: licenses, man-hours, and so on. But how do you determine what the intranet yields for your organization? What value does the intranet have? And how do you measure that?
If you have formulated a good, clear and measurable goal, you are already well on your way. Sometimes the measurable key performance indicators (KPIs) that result from this are 'hard' in nature: being able to book a day off faster or approve an employee's claim. Sometimes these KPIs are 'softer': colleagues feel more connected to greece whatsapp number the organization and to each other.
Image via Flickr
Both types of success factors can be measured. But that is not easy, as was evident earlier this year from the entries for the Intranet Value Award, which I was allowed to judge with my former colleagues at Bildung. There are only a few organizations that can substantiate the relationship between efforts for and expenditure on the intranet (and time savings or financial benefit).
The winner of that Intranet Value Award, Alliander, was able to demonstrate that connection. You may have read about that here on Frankwatching before :
In a job application process, it is not just about rational considerations. Subconscious decisions also play a major role. Important components such as a first impression and the CV involve more than just substantive considerations. It often comes down to the gut feeling that tells us whether we like someone or not and whether we feel like listening to someone. How does that work? Neuroscience can help us a long way in gaining insight into how that gut feeling works.