Ability to empathize with customers and become allies
Posted: Sat Dec 21, 2024 4:34 am
For example, introduce specific examples that make the customer think, "I want to be like that," such as a case where the company's performance increased by 150% compared to the previous year or overtime hours were reduced by 20 hours a month after introducing a certain service from your company. It is also important to convey the key points of how the customer's company uses the service so that you can dispel any anxieties or concerns about purchasing the product or implementing the service.
The ideal relationship between sales and customers is russian contact number list not just one of "seller and buyer" but one of "partners who work together to solve problems from the same perspective". In order to build such a relationship, you need to put yourself in the customer's shoes, listen to them, make their problems your own, and show an attitude of sincerely working on them.
People feel at ease with people who listen to them sympathetically. This is true not only for business relationships between companies, but for all communication between people. People tend to like people who make them feel at ease and will consult with them honestly.
It may be difficult to solve everything on your own, but by continuing to communicate with them with a sincere attitude, you will eventually be able to build a relationship of trust with the other person.
It would be nice if the customer remembered to consult you first when they had a problem. Naturally, that relationship should directly link to sales results.
In addition, building a good relationship of trust will also improve sales efficiency in the long term, such as making it easier for people to listen to you when proposing new products. It will be easier for customers to use your products and services for a long time, which will also stabilize your sales and profits.
Key points for successful sales DX in times of change!
The ideal relationship between sales and customers is russian contact number list not just one of "seller and buyer" but one of "partners who work together to solve problems from the same perspective". In order to build such a relationship, you need to put yourself in the customer's shoes, listen to them, make their problems your own, and show an attitude of sincerely working on them.
People feel at ease with people who listen to them sympathetically. This is true not only for business relationships between companies, but for all communication between people. People tend to like people who make them feel at ease and will consult with them honestly.
It may be difficult to solve everything on your own, but by continuing to communicate with them with a sincere attitude, you will eventually be able to build a relationship of trust with the other person.
It would be nice if the customer remembered to consult you first when they had a problem. Naturally, that relationship should directly link to sales results.
In addition, building a good relationship of trust will also improve sales efficiency in the long term, such as making it easier for people to listen to you when proposing new products. It will be easier for customers to use your products and services for a long time, which will also stabilize your sales and profits.
Key points for successful sales DX in times of change!