Reward your most loyal users: Use the motivation and enthusiasm they already feel for your brand to boost your reach and plan actions around them.
You can ask for reviews or share success stories, run special promotions whatsapp number list for recommendations, or run social media campaigns using hashtags.
Also, make sure you understand the reasons why users become detractors and invest time in planning ways to neutralize them.
In this sense, it will be very useful to customize your study reports according to your company's needs. If you focus on what truly works for you, it will be easier to improve your performance to offer better solutions.
“Your main goal should be to create an emotional connection with customers that goes beyond the product itself, that lasts over time, and that provokes feelings that culminate in a recommendation.”
One of the factors that influences loyalty is the complete user experience with your brand. To grow your recommendations, you can evaluate the impact of customer service at every stage of the customer journey.
Good service generally means greater loyalty, but the parameters that users consider good service can change.
To improve this aspect, you should share the survey results with all areas of your company: their collaboration will lead to comprehensive solutions to improve the user experience.
Joint work is key to implementing an action plan aimed at obtaining a greater number of recommendations.