More and more customers want to support brands that do good in the world. During the terrible floods in western Germany
Posted: Mon Dec 23, 2024 10:39 am
More and more customers want to support brands that do good in the world. During the terrible floods in western Germany in July this year, for example, several retail chains provided quick and straightforward assistance and donated water, food or other goods.
This act of kindness and generosity during a national emergency did more to build customer loyalty and goodwill than any well-thought-out advertising message or marketing campaign. Knowing what is japan dating telegram group important to the customer and how you can help them in a moment of need is one of the best ways to create lasting emotional customer bonds.
5. Keep your promises
Part of building a lasting customer relationship involves building a solid foundation of trust. This means that you must keep the promises you make at every stage of the customer contact. These include, for example:
Call back if you promised your customer this.
Be responsive. If you say you will respond to inquiries within 24 hours, do so.
Be available at the times you state on your website that you will be available.
Stick to your price offers. It is best to set them down in writing.
You must fundamentally demonstrate to your customers that you and your company keep your word. Over time, your customers will build trust in you and will recommend you to others and buy from you again.
This act of kindness and generosity during a national emergency did more to build customer loyalty and goodwill than any well-thought-out advertising message or marketing campaign. Knowing what is japan dating telegram group important to the customer and how you can help them in a moment of need is one of the best ways to create lasting emotional customer bonds.
5. Keep your promises
Part of building a lasting customer relationship involves building a solid foundation of trust. This means that you must keep the promises you make at every stage of the customer contact. These include, for example:
Call back if you promised your customer this.
Be responsive. If you say you will respond to inquiries within 24 hours, do so.
Be available at the times you state on your website that you will be available.
Stick to your price offers. It is best to set them down in writing.
You must fundamentally demonstrate to your customers that you and your company keep your word. Over time, your customers will build trust in you and will recommend you to others and buy from you again.