In this article, we will see how to connect the Callbell API to integrate WhatsApp with Question Scout , which will allow businesses to manage their WhatsApp chats more efficiently.
To continue, you must have a Callbell account and a Question Scout account .
WhatsApp <--> Question Scout
What is Question Scout?
Question Scout is an online form and survey management platform that allows users to create and submit surveys, quizzes, and forms digitally. The platform offers a wide variety of tools and features, including creating Usage of Our Employment Database custom surveys, adding conditional logic for specific questions, automatic report generation, and real-time data analysis.
This is a very useful tool for businesses and organizations looking to gain insights from their customers, employees, suppliers, and other stakeholders. Users can customize their surveys to reflect their company’s brand and send them via email, social media, or other means.
The platform also offers integrations with other third-party applications, making it easy to manage data collected across various platforms. Additionally, it offers advanced analytics tools, this allows users to see the results of their surveys in real-time and gain insights about their customers and database.
WhatsApp <--> Question Scout
What is Callbell?
Callbell is a B2B SaaS platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool to which companies can connect their Facebook page , a WhatsApp account via WhatsApp Business API , Instagram Business and Telegram to centralize support channels and offer a better experience to the end customer, all in a centralized solution.
Specifically, Callbell allows you to unify all conversations from different instant messaging channels on a single dashboard, allowing sales and support teams to respond to customers faster and more efficiently, without having to switch between applications. Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.
Advanced analytics and reporting allow you to monitor team performance, conversation metrics, and the effectiveness of communication strategies used.