Make sure that there is always a customer support button or icon in plain sight on your website or app. To make the communication process convenient, offer different channels to send queries , such as phone, voicemail, etc. You can also use reliable customer portal software to stay in constant touch with customers and quickly handle all the issues they may face.
Message: Gift Seekers
Customers sometimes feel disoriented in the virtual environment. They look for quick ways to get reliable, genuine, and personalized advice. These customers are more likely to use helpful search and navigation features to help them. To introduce the most valuable solutions, carefully study customer pain points .
Searching for gifts, for example, is a big problem canadian cto cio email list most people, especially before major holidays. You will attract many customers again by introducing a gift search tool. Customers will only have to answer several questions to select suitable gifts. Notify your customers via email or send a push notification about the feature and you will surely notice an increase in purchases.
for a suitable perfume for their loved ones. This five-question quiz offers a fun approach for users to select a product that they would otherwise find difficult to choose online.
The interactive experience keeps consumers interested and engaged. After taking the quiz and receiving a gift recommendation, customers can begin a timed racing game in which they must collect as many perfumes as possible while dodging obstacles.
Screenshot taken from the official Lacoste website
To conclude
Every business is unique and requires unique retention strategies. But now that you have a list of effective customer retention tactics at your disposal, you'll be able to come up with the right strategy for your company.
While implementing a retention strategy may seem challenging, as long as you keep your customers’ demands and pains in mind and act accordingly, they will be happy to buy from you every chance they get.
About the Author: Kate Parish is the Marketing Director at Magento eCommerce development company Onilab with over eight years of Digital Marketing experience in eCommerce web development. Kate always aims to expand her skills in line with cutting-edge global trends. Her main areas of professional interest include SEO, Branding, PPC, SMM, Magento PWA development and online retail in general.Your website will eventually receive visits from a specific volume of bots, whether it is a well-known news website or a newly launched small-scale business.
Bot traffic is often interpreted as inherently destructive, however, that is not always true.
Certainly, a bot's specific behavior is intended to be hostile and can cause data damage.
Web crawlers can sometimes be used for data extraction, DDoS (distributed denial of service) attacks, or credential stuffing.
Proven strategies to identify and eliminate bot traffic
Web experts can examine direct network access requests to websites to detect potential bot traffic.