Peak season is upon us, and that means a flood of orders just waiting to be processed quickly and effectively. Online merchants know these questions all too well: should I handle my logistics internally or externally? Do I need a SaaS solution for my logistics? How can I supply my customers on time?
In this article, Vinzenz Ager of Sendcloud talks about how your customers' expectations affect your decision of whether to opt to handle your logistics in-house or via an external provider. In addition to exclusive insights taken from the latest Sendcloud E-Commerce Delivery Compass 2021, this article also shares some basic belize telegram screening considerations when it comes to choosing a logistics solution. It covers the pros and cons of each option and explains when a SaaS solution makes sense.
Customer expectations in 2021 are higher than ever!
Customer expectations in 2021 with regard to the shipping services of online shops are higher than ever before – especially as big players like Amazon.de or Zalando dominate this realm by offering premium shipping. Nowadays, it’s not only about getting your parcel to the customer: today's consumer also expects you to be as flexible as possible when it comes to shipping and make delivery within a few days – even if they only choose standard shipping in the check-out process. From the customer’s point of view, this is what the dispatch speed should look like:
2 to 3 days is the shipping speed that __well over half __(58%) of online shoppers expect from you. Considering how long it takes to process an order from when it is received to when the parcel service finally delivers it to your customer, that’s quite the challenge for online merchants. That’s why you need a logistics process that can seamlessly integrate into your business, helping you save time and money.