Therefore, we can say that the WhatsApp API is recommended for companies that have a high volume of service and have more than 4 agents on their team.
The WhatsApp API allows businesses to send and receive WhatsApp messages philippines code number through their own systems or through third-party systems, such as Digisac, our multi-channel customer service platform. This allows businesses to save messages to a database, as well as support automated messages and scheduled responses.
It is important to remember that, to use the WhatsApp API, you must use a conversation management tool.
What is the difference between them?
Now that you are aware of the main features of each type of WhatsApp, it's time to understand the main differences between WhatsApp API and WhatsApp Business.
Among the main ones is the possibility that WhatsApp API offers for integration with other platforms and systems, allowing companies to use the messaging app in conjunction with other tools – an alternative that does not exist in Business.
Additionally, WhatsApp API also stands out for offering more advanced analytics and reporting than Business.
Other differences in the WhatsApp API are the greater number of possible agents on the same number and the possibility of creating automatic messages.
How to choose?
Now that you know the main differences between WhatsApp Business and API, it’s time to analyze which option is best for your business. This will depend on your company’s specific needs and the features you want to use.
WhatsApp API + Digisac
Have you come to the conclusion that WhatsApp API is the best option for your company? Know that you will need a management platform and Digisac can help you and facilitate your service management.
Our multichannel customer service platform allows you to bring together all your customer service accounts (WhatsApp, Telegram, Instagram, etc.) in one place to make your work easier. In addition, it is also possible to integrate with other apps.