Empowering front-line : This involves increasing the decision-making capacity and independence of those departments that have the most contact with the customer.
Other points to consider in order to establish a customer-centric does thailand use telegram mentality could be: the famous A/B Tests or the possibility of carrying out market tests with Channel Partners.
Problem Solving Mindset Centricity culture are clear that they must solve problems for their customers at different times and not only through products and services. Offering professional content, after-sales service, technical equipment or advice through a salesperson can be ways to solve small or large setbacks. In this way, we would be using our expertise to generate personalized value for the customer.
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