Building on previous cooperation experience

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Remind the client of the benefits he received from interacting with the company. If the client is a regular, offer him special conditions.

Record information about the client’s preferences and future plans in the CRM.

Example : "The last time we supplied you with this product. Tell me, did you like everything?" "We have worked with you before, you bought ____ from us. And on this positive note, our cooperation ended. What can we offer you now?"

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Support from specialists
People find it difficult to say "no" to those who are trying to help them. Therefore, a sales consultant who is attentive and caring can significantly increase sales. However, it is important gambling email list to maintain a balance: sincere attention and caring inspire trust, while obsession, on the contrary, causes discomfort and a desire to leave.

If you work in telesales, train your call center managers and agents in needs identification methods using the SPIN approach.

For example , you can ask questions like: “Can I tell you about the unique features of this product?” or “How do you plan to use this product?”

Honesty
It is important for the client to understand that your task is to help them cope with the problem. Therefore, listen more and talk less. And be sure to provide feedback with leading questions. Ask how your product can be useful to the client.

For example : “Do I understand correctly what you want to say?” or “What you mean is that…”.

Refusing empty promises
People are usually wary of statements, especially from strangers. So if you want to convince someone that you are right, back up your words with facts. For example, you can refer to the results of an independent examination or customer reviews.

Refusing empty promises

Source: shutterstock.com

It is best if you can provide a specific document to support your words. This will be much more convincing than just unfounded statements.

For example : “You can read the product documentation”, “This product is one of the top ten products of the year”.