Alert system for dealers

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Solution 4.
A convenient notification system for dealers ensures faster order processing, instant responses to messages, and timely response to changes or order cancellations. Setting up notifications in the Order Management System allows you to choose both the method of receiving notifications (mail, SMS, message on the website) and the type of notification (order cancellation, message from the client).


Solution 5. Analysis of dealers' work
The first criteria by which we proposed to evaluate dealers were the number of successfully completed orders and, accordingly, the number of cancelled transactions. For each parameter, the dealer was awarded or deducted a certain number of points, which was set by the manufacturer. The point system of evaluation formed the dealer's rating, which is closely related to the order distribution strategy. At the manufacturer's discretion, the system can be configured to work according to the rating or without taking the rating into account. Or it can work, for example, focusing on the speed of the dealer's acceptance of the order, for example.

In addition, the work of dealers was assessed using customer surveys. The system automatically sent a letter with a survey or a request to write a review immediately after the order was closed (even if bosnia and herzegovina consumer email list the sale was not made). Reviews could also come at the initiative of the client: for example, he complained, and the manufacturer immediately received a notification (by SMS, by mail or on the website - as is more convenient for the manager), while the notification of the complaint was necessarily duplicated to the manufacturer. In this way, the client draws attention to the problem in the order that the dealer does not solve:

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