Customer satisfaction comes down to the customer’s perception of their experience with your company

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Mitu100@
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Customer satisfaction comes down to the customer’s perception of their experience with your company

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If they had an enjoyable shopping experience, if their item was delivered on time, and if their product works and looks as described, they’ll typically perceive the experience as enjoyable. However, customers who receive broken products or products that don’t match their online descriptions will have a different perception of their shopping experience, and it’s up to you to change their minds.

In order to understand customer honduras telegram screening perception, think about a transaction you’ve made that resulted in less-than-stellar results. Maybe you received the wrong product, or maybe a product you received was broken as soon as you took it out of the packaging. Think back to the emotions you felt as soon as you realized your disappointment, and recall how that business handled your issue.

If you had a positive experience with that company’s customer service team, that means they were able to successfully change your perception of the experience by using the right customer service tactics. If you recall having a negative experience, the company’s customer service likely left you high and dry, without a proper resolution to the problem.
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