Undeliverable shipments are more than just irritating. Returns are a relevant cost factor in ecommerce and a cause for customer dissatisfaction. Find out how retail outlet routing can help you considerably reduce your return rate, while protecting the environment, saving costs, and increasing customer satisfaction.
Regardless of how high or low your goods turnover is, shipped items that come back as undeliverable are always an annoying and unnecessary cost factor. Every returned item means twice the work, repeated shipping costs, additional transport that harms the environment, and – not least – dissatisfied customers. There are many reasons why shipments come back, and most of them are out of merchants’ control.
Why do shipments actually come back? Here are some examples:
Recipient’s name doesn’t appear on the bell or mailbox
Building, unit, street, or austria telegram screening house number can’t be identified
Access to the building is restricted
Recipient has moved
Name or address is written incorrectly
Reduce costs and increase customer satisfaction
If the delivery agent can’t locate the recipient, any second attempt to deliver the parcel will also fail. Here’s the solution that gives undeliverable parcels a second chance. As a DHL business customer, simply book our retail outlet routing service for every national shipment – whether parcels or merchandise mail (Warenpost). Here’s how you benefit: Retail outlet routing reduces your return rate for shipments with invalid recipients by 64% on average. It’s free to book, and you only pay if you actually need to use the service.