Customers don't just want a product: they want a satisfying experience with it. Therefore, post-purchase support, provided by after-sales agents, is essential.
73% of consumers say a good experience is key to maintaining phone number list brand loyalty. (Forbes)
Automation tools play a vital role in ensuring a customer-centric experience. CRMs function as omnichannel support systems that automate hundreds of tasks and provide sales representatives with fast, accurate information.
If you want to become a customer-centric company, here are some best practices to help you achieve it.
These actions will allow you to anticipate your audience's needs, offer personalized experiences, and generate loyal customers who become promoters of your brand.