Digital transformation is already underway in many schools, primarily through the implementation of a learning management system (LMS) as well as legacy and point communication email list solutions. But with the COVID-19 pandemic, more schools are adopting a deeper digital transformation to digitize all campus workflows and connect and extend their LMS with their existing solutions. The need for this approach has accelerated this form of digital transformation as social distancing practices and health safety take precedence over face-to-face interaction between the school and the student.
Campus departments are ripe for digital transformation, including admissions, registration, registry, financial aid, facilities management, and more. Automation can be used to improve the student experience in everything from emergency services to accessing student advisors, updating meal plans, or even sending notifications when a class has been canceled due to inclement weather.
Request a demo of our digital process automation solution for higher education or download our white paper .
Yet these measures focus more on immediate needs – which are important. However, they do not consider how higher education can use transformation to meet the needs of the future. The reactive approach is not a path to true transformation, where operational and educational models must become agile enough to meet current and future needs.
Digital transformation is not just about change, it’s about looking at and approaching work in a new way. Digital transformation is also about optimization to continually improve the student experience. Often, this approach requires intelligent automation solutions to improve workflows, which can be agile enough to meet changing demands. Where higher education often struggles is in focusing primarily on today’s process issues – without the scalability to change quickly when needed.